REFUND POLICY

Last Updated: August 20, 2026

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This Refund and Cancellation Policy (“Policy”) governs all purchases of services made through www.colourfulpeople.art (operated via Wix.com) and processed via Stripe payment links.

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By purchasing any of our services, you (“Client”, “Consumer”) acknowledge that you have read, understood, and agreed to be bound by the terms outlined below.

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1. Provider Information

In accordance with Hungarian consumer protection laws, the provider of the services is:

• Legal Name: Mészáros Gábor

• Business Address: 4138 Komádi Szövetség utca 5/A

• Tax Registration Number: 91419503-1-29

• Registration Number: 61114281

• Primary Contact Email: support@colourfulpeople.art

• Phone Number: +36 30 542 6703

 

2. Right of Withdrawal & Refunds Before Service Commencement

Under EU Consumer Rights Directive (2011/83/EU) and Hungarian Government Decree 45/2014 (II. 26.), consumers generally have a statutory right to withdraw from a distance contract within 14 days without giving any reason.

• Services Not Yet Started: If the service you purchased has not yet been started, you are fully entitled to request a full refund within 14 days of purchase. We do not require you to waive your withdrawal rights for services that have not yet commenced.

 

3. Non-Refundable Commenced Services

Specific legal exceptions apply to all services offered on this website once work begins, as set out in Article 16 of EU Directive 2011/83/EU and Section 29 (1) of Hungarian Government Decree 45/2014 (II. 26.). Because our services are uniquely made-to-order or involve the live allocation of resources, no refunds will be issued once work or performance has commenced for:

A. Bespoke & Personalised Services

• Music Production, Video Production, Label Services, Marketing Services, and Spiritual Services: These services are tailored specifically to your unique requirements and creative specifications. Because work begins upon agreement and is strictly made-to-order, all payments are non-refundable once the custom work has commenced. (Note: If there is a technical issue or missing file regarding a final digital delivery, we will ensure you receive your materials properly).

B. Live & In-Person Services

• Makeup Services: Makeup services involve live performance, reserved time slots, and immediate allocation of specialized resources and consumables. Once the service is rendered live, or the scheduled appointment time has passed, no refunds will be granted.

 

4. Cancellations & Rescheduling

We understand that schedules can change. For our live and time-dependent bookings, the following policy applies:

• Makeup Appointments: You may cancel or modify your appointment up to 24 hours before the scheduled start time to receive a full refund or reschedule without penalty.

• Studio Recording Appointments: You may cancel or modify your studio time up to 24 hours before the scheduled start time to receive a full refund or reschedule without penalty.

• Late Cancellations: Any cancellations or modifications made less than 24 hours before the scheduled appointment are strictly non-refundable, as the time slot and resources have been reserved exclusively for you.

 

5. Checkout Consent & Waiver Requirement

During the Stripe checkout process, you are required to check a mandatory box agreeing to our Terms & Conditions and this Refund Policy.

By clicking and accepting these terms:

1. You explicitly request and give your express prior consent for work/performance to begin immediately or on the agreed scheduled date.

2. You explicitly acknowledge that by giving this consent, you forfeit your statutory 14-day right of withdrawal under Hungarian and EU consumer law once the customised service work has started or the live service has been performed.

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6. How to Request a Refund or Cancellation

To request an eligible refund (e.g., for uncommenced services, or appointments cancelled with 24+ hours' notice), please email support@colourfulpeople.art with the following details:

• Your full name

• The name of the service/appointment purchased

• Date of purchase

• Whether you are requesting a pre-commencement refund or an appointment cancellation

Processing Times & Refund Method: We aim to respond to all refund requests within 3–5 business days. All approved refunds are returned to the original payment method used at checkout. Depending on your payment provider or bank, it may take 5–10 business days for the funds to appear in your account.

 

7. Defective Performance & Guarantee

Nothing in this policy limits your rights regarding non-conforming or defective performance under the Hungarian Civil Code (Ptk. / Act V of 2013). If a service delivered is objectively defective or fails to meet legal standards, you may request correction, completion, or appropriate remedy as governed by applicable law.

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8. Dispute Resolution & Complaints

If you have questions or complaints regarding a service, please contact us first at support@colourfulpeople.art.

If a dispute cannot be resolved directly, consumers in Hungary have the right to turn to the local Conciliation Board (Békéltető Testület) or utilise the European Commission’s Online Dispute Resolution (ODR) platform:

• Competent Hungarian Conciliation Board:

  • Name: Hajdú-Bihar Vármegyei Békéltető Testület

  • Address: 4025 Debrecen, Vörösmarty u. 13-15.

  • Phone: +36 52 500 745

  • Email: bekelteto@hbkik.hu

  • Website: www.hbmbekeltetes.hu

• EU Online Dispute Resolution (ODR) Platform: https://ec.europa.eu/consumers/odr